Postage and Handling by Clementine Toys

Postage and handling.

Our postage costs are set at a flat rate of £2.95 for delivery anywhere within mainland UK. If you want delivery outside these areas, please email us at info@clementinetoys.com

If payment has been made by credit card or PayPal we aim to despatch all items within 2 working days from receipt of order, most go out the same or next day.

If you have selected to pay by cheque, items will be posted out the next working day after the cheque has cleared.

Delivery Methods

All items are sent by Royal Mail, First Class Post as a minimum level of service. Some larger, heavier items may be sent using the Standard Parcel service. In the case of a very large or heavy orders a courier service (currently DHL) will be used. This means that you should have your items within 2-5 days. You will not have to pay any extra for the courier service if we decide to use it.

Can you deliver any faster?

If you need something even faster than Royal Mail, please give us a call on 023 81 789 553 to discuss alternative delivery options. These would usually be Royal Mail Next Day service or DHL courier and will of course have an additional charge.

What if I am out when the delivery occurs?

Please note that with larger parcels, if they do not fit through a letterbox or if alternative delivery options nave not been given, a failed delivery card will be left by Royal Mail or the courier. After two failed delivery attempts goods will be returned to depot for up to 28 days in the case of Royal Mail, and seven days for the couriers. If goods are not collected, or a collection time not arranged, the goods will then be returned to us. If you still want to receive your items and the goods are returned to us a re-delivery charge will be payable.

Can I have my parcel delivered to a different address?

We can arrange for your order to be delivered to any address within the UK. However please be aware that we cannot deliver different items within one order to different addresses. For example - if you need to send a set of bookends to Glasgow and a wooden name plaque to Reading you will need to place two orders, one for the bookends and one for the plaque.

Will you gift wrap my order?

If the items are intended as a gift we can provide you with a gift wrapping service. If you would like to add this service you can do so during the check out process.

What if my parcel doesn't arrive?

It is rare for parcels to go missing but in the unlikely event that your order does not arrive in reasonable time, please contact us and we will resolve the issue.

As with anything on our site, if you have a question, or need something specific, please call us on 02381 789 553 or use the Leave Us a Message box on the right hand menu.

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Postage And Packing

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I received my order today and would just like to say a big thank you. I am so pleased with my items and your fast delivery service. Once again thank you.
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