Making_a_Purchase

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Ordering

Ordering from Clementine Toys could not be easier. Simply select the items you want by amending the quantity and clicking on the 'Add to Basket' button. Each time you add an item you will be taken to a page showing you what toys you currently have in your shopping basket. You then have the choice to check out, add or remove items from your basket or continue shopping.

When you have selected all the items you want to order, click on the 'Checkout' button at the bottom left of the screen. Enter your delivery and invoicing details. You then have a number of payment options.

You can pay online using our secure credit or debit card facility, provided by LloydsTSB Bank. We accept the following payment cards:

Switch
Solo
Visa Electron
Visa Debit
Visa/Mastercard Credit Cards
Visa/Mastercard Corporate Cards.

If you wish to pay by cheque, you can order online, choose the pay by cheque option and then send the cheque to our address above. We will send out your order once your cheque has cleared. Please make cheques payable to 'Clementine Toys'.

Alternatively we can take orders by telephone. Telephone 023 80 55 63 52 and speak to our friendly staff who will be delighted to help. We can take payment by cheque or cards this way.

Finally, we can accept a number of online payment methods such as Nochex and Paypal. If you wish to use these methods, select the appropriate box and complete the transaction as usual.

On receiving your order we will send you a confirmation email. Please check the details carefully and contact us straight away if there are any problems. We aim to send all orders out within 48 hours and many go out the same/next day. There may be a slightly longer delivery time for any personalised items as these are made to order. To see some of our testimonials which demonstrate the friendly service, fast delivery and quality toys, why not look at our Feedback Page

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. If the goods you order are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

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P&P + wrapping only £5.95

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Feedback

Jan 2012 - Just wanted to say a massive thank you for sending the replacement plaque which arrived safely this morning. Really grateful for the kind gesture and for the extremely quick delivery - what great service! We will be recommending you to all our friends and I'm sure we'll be shopping with you again soon.
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