Help and FAQS

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This website is owned and operated by Clementine Trading Ltd.
Company Registration number 04640346
VAT Registration number 861 081 635

The vast majority of our soft baby items are made from 100% natural materials, with many being 100% organic too. All our packaging is kept to a minimum. We place as much emphasis on safety as we do on fun so all our lines carry the CE mark of approval as an absolute minimum. For more information on our Fair Trade products, click here

We are always pleased to hear from our customers so if you should have any questions or comments please send an email to info@clementinetoys.com

Alternatively you can write to us at:
Clementine Toys
159 Mousehole Lane
Bitterne
Southampton
Hampshire
SO18 4TD

Please telephone 02380 556 352

Do you ship overseas?

How secure are my credit card details?

When should I expect delivery?

Can you gift wrap my order?

Are any of your toys Fair Trade?

What is your returns policy?

Can I visit you anywhere to see the toys?

What payment methods can I use?

How do I order?

How much is postage? What options do I have?

Is there any guarantee?

What do I do if my goods arrive damaged?

How do I return my order?

What is your privacy policy?

How will my delivery arrive?

Sale Items Gift Wrapping

Some Ideas

Postage And Packing

P&P only £2.95
P&P + wrapping only £5.95

Special Offers

Reduced price sale items
Click here!

Gift Wrapping

Click here to see our lovely gift wrapping service!
Gift Wrapping

Feedback

Just to let you know that the parcel arrived by courier as promised this morning....many thanks! The items are gorgeous, and I will definitely be ordering some more at some point, so thanks for your help!
Feedback

Meet the team