Feedback 2009

A note from the boss...

We know how important customer service is...that's why we try our utmost to ensure that your order is processed, packed and delivered as fast and efficiently as possible.

We are always pleased to hear how we are doing and have included a selection of comments received from our customers. If you have any comments, please do not hesitate to email me personally at mike@clementinetoys.com

Below is also a selection of independent reviews from Freeindex.co.uk...

Mrs D. N. - Leeds - Dec 2009

Thanks so very much for this - the order arrived very quickly and the toys you sell are fantastic !
Will be using your site again and passing your site on to others

Ms C. R. - Hereford - Nov 2009

Hi Mike and co! Just to say thank you for such a prompt service and once again I am absolutely delighted with the product I ordered. It was very hard to resist playing with it myself! I know that my 5 year old niece will be over the moon when she receives her birthday present! Also, thank you for making the payment pages of your website screenreader accessible, it was great to be able to fill in the forms at last! Finally, I'd like to say that in my view the quality and originality of your products far outshines the mass-produced gimmicks found in most High Street stores, and the knowledge that slave labour has not been a part of their production makes this whole shopping experience feel even more worthwhile. Once again, many thanks for such a great service.

Ms J. P. - Bristol - Nov 2009

Excellent customer service, above and beyond what you typically find. The products are lovely and take me back to my own childhood. Great value for money.

Mrs N. B. - St Albans - Nov 2009

I have bought several items from Clementine and have never been disappointed with the products I received or indeed the level of service. The items always arrive very promptly and have been exceptional quality. The prices are extremely competitive and anyone who has received a gift from me bought from Clementine has been delighted. This is a really fantastic site and service and I will continue to use it for as long as I need their lovely products.

Mrs N. M. - Liverpool - Nov 2009

Excellent toys, really good quality even after being thrown around the room by my toddler! Will definately be using again this christmas.

Ms K. H. - Wiltshire - Nov 2009

A superb internet company. They went out of their way to help me find exactly what I wanted and delivered it in extra quick time. I could not be happier and my daughter was delighted. I will definitely be using Clementine Toys again and will recommend them to all my friends.

Mrs C. E. - London - Nov 2009

I have used Clementine Toys on a number of occasions over the last few years and have found them to be an excellent company providing a fast, efficient service. I really couldn't be happier with them.

Miss S. R. - Lancs - Nov 2009

Many thanks for fast delivery, and lovely letters!

Mrs S. D. - Cardiff - Nov 2009

I was delighted to receive the parcel this morning, thank you.It was quicker than I expected, so in plenty of time for my grand-daughter's birthday.

Mrs M. W. - Yorkshire - Nov 2009

Wow! That's an efficient response! Thank you very much! Fantastic service. Am very impressed and will keep your website in mind in the future when having to buy for children's special occassions.

Ms N. M. - UK - Nov 2009

Excellent toys, really good quality even after being thrown around the room by my toddler!
Will definately be using again this christmas.

Mrs C. W. - Edinburgh - Nov 2009

Excellent service. Received goods really quickly after ordering, will use again.

Ms N. S. - Fife - Nov 2009

I am delighted with the wooden letters which I received and was really impressed with the ease ordering on your website, the speed of delivery and quality of the items. Thanks for a great service and I look forward to shopping with you again.

Ms L. B. - Hampshire - Nov 2009

Very professional,efficient and welcoming business. Would definitely recommend them.

Mrs L. P. - Windsor - Oct 2009

I have used Clementine toys for a number of different products: toys, books and clothes and found all to be fantastic value and good quality. It's great to find a supplier of goods for my children that are different to those you find in high street shops and aren't branded with the usual tv/film names. All in all a great shopping experience.

Mr D. R. - Southampton - Oct 2009

I recently ordered a complete bedroom set for my son's newly-decorated room, including door handles, bookends and a height chart.

The service I received was second to none, delivery was very fast, and my son loves his new space-themed room :)

I will definitely be using clementinetoys.com again.

Mr R. C. - Ipswich - Oct 2009

We have been delighted with the products we have bought for our young family and friends. The service is excellent, especially when it is an Internet Company. It would be difficult for it to be more personal than it is. Our great grand daughter and great nieces are great fans too!!

Mr M. B. - Australia - Oct 2009

We bought some lovely new toys for our young children after hearing about Clementine Toys from a friend. The delivery was very prompt and the toys are of great quality, exactly as advertised and the kids love them. It makes a nice change to buy from a family business that provides that personal touch. Many thanks indeed.

Mrs V. T. - Hampshire - Oct 2009

I have bought from Clementine Toys on several occasions now and I have always been really pleased with the products and the service they provide. They are exceptionally helpful and friendly.

Mrs J. M. - France - Oct 2009

Friendly service and always willing to help as much as they can + the quality of the products is good and reflects the prices offered.

Mrs F. T. - Essex - Oct 2009

Great range of traditional toys that will last for generations, thank you for making present buying so easy.

Mrs A. B. - South Wales - Oct 2009

Looking for different toys for two little ones, great website for new ideas and despatched the next day. Will be using Clementine Toys again!

Mrs G. S. - Oxon - Oct 2009

They arrived today so thanks for the swift service!

Mr R. J. - Yorkshire - Sept 2009

Just received these today, they are lovely. I am very pleased and will be recommending you to friends. Thank you for such fast delivery.

Mrs C. P. - County Durham - Sept 2009

Great products and service as always!

Mr and Mrs H. - Australia - Sept 2009

Fabulous - Thank you!

Mrs H.. - Kings Lynn - Sept 2009

I would like to say what a fantastic service you provide, I placed an order yesterday afternoon and I have just received the items this morning, its very rare to find such a quick service. Thank you very much, I'm very impressed and will be using your website in the future and recommending you to friends!

Thank you

Mrs K. M. - London - August 2009

Marvellous service!

Mrs R. M. - Northants - July 2009

Very impressed with your customer service, sometimes a rare quality!

Mrs R. A. - Tyne and Wear - July 20010

Just wanted to say thanks for sending our the replacement engine - and so quickly. Really impressed, as always, with your service.

Mrs S. L. - Notts - July 2009

Just wanted to let you know that I received my order this morning safe & sound!

Very impressive service, thanks again.

Look forward to doing more business in the near future!

Mrs S. P. - Milton Keynes - July 2009

Order came today, brilliant Thank you

Mrs S. H. - Devon - June 2009

Thank you so much for your astonishingly swift and excellent service in sending the name train to our grandson. We ordered it on 1 June while he and his mother were staying with us and when they returned home on 5 June, it was waiting for him. That's excellence.

Mr S. S. - Kingston - June 2009

Thanks Mike, that's really kind of you. Great customer service. It makes a nice change! We'll definitely return!

Mrs J. R. - West Sussex - May 2009

I just wanted to let you know I received the order this morning - I am very happy with the door knobs and really appreciate that you send them to me so quickly. Thank you very much.

Ms C. D. - Australia - May 2009

Thank you very much for your good service. I am looking forward to putting them (letters) on my daughter's door.

Mrs L. K. - Cambs - Apr 2009

Order arrived this morning - very impressive. Train is very nice. Thank you.

Ms C. M. - Ireland - Apr 2009

I just want to thank you hugely for ensuring that my order arrived as requested (optimistically) this morning (Fri) in time for a little boy's birthday on Sunday. I can't tell you how much I appreciate it. I look forward to giving you more business again. Kind regards, C M - Dublin

Ms A. M. - UK - Apr 2009

The product itself is beautiful & I really appreciate the carefully selected mix of colours in Baby Ben's train. I will gladly recommend you to my friends & family. Kind regards & many thanks again.

Mrs E. D. - Welwyn - Apr 2009

I found you through Google when I had my son so am returning to you for my next child's bedroom! It must be good, 2 1/2 years later I have returned to buy again!

Mrs L. F. - Newbury - Apr 2009

Recieved the items today. Fantastic Price, quick delivery, now on my favourites as I will definately be using again. Very Happy customer!!

Mrs F. V. - Eastbourne - Apr 2009

I can happily report that the Easter Bunny and Keptin Jr are getting on very well! He will be delivering his new friend to a very delighted little girl on Sunday. Thank you for all your help.

Mrs R. C. - Cornwall - Mar 2009

I have received my order and the toys are perfect. Thank you for your help and excellent service. I will definately be recommending you to my friends and family.

Ms S. H. - Derbyshire - Mar 2009

Received today, it's beautiful, many thanks

Mrs M. D. - Fife - Mar 2009

Your website is very good and look forward to buying more for my babies nursery!!

Ms A. B. - Birmingham - Mar 2009

Found something that bit different but very good quality and excellent quick delivery service, will definitely be using you again.

Mr A. W. - Nottingham - Mar 2009

Many thanks for the swift delivery of the goods.

Ms S. A. - Hampshire - Feb 2009

Very impressed with the prompt delivery...items ordered late yesterday and arrived first thing today! I searched online for this particular product and Clementine Toys offered it at by far the best price, the cheapest postage & packing, and were the only ones to have it in stock. I now have your website saved on my 'Favorites' as will undoubtedly use again! Thank you

Ms E. D. - UK - Feb 2009

I have been using Clementine Toys for a couple of years and have always found them to be very helpful. Orders are always speedily delivered and Mike Bishop is very helpful with any questions. The products are excellent and far more appealing than the plastic toys you could be buying!

Ms R. C. - UK - Feb 2009

I was incredibly impressed with Clementine Toys. Not only did I receive my goods (which were very good value for money) very quickly but I had a problem with the processing of my order and the customer service I received was absolutely first rate. Would definitely use Clementine Toys again.

Ms N. S. - London - Feb 2009

From my very first contact with Clementine Toys, I found them to be extremely helpful and very generous with their advice. The service is unfalteringly friendly and personal. They are a real joy to deal with and I would have no hesitation recommending them.

Ms R. C. - London - Feb 2009

Many thanks for this and for your very helpful voicemail yesterday; your help is very much appreciated. I have been incredibly impressed with the service that I have received.

Mrs E. R. - Plymouth - Jan 2009

I ordered some wooden letters for my little girls room on a Wednesday morning and they arrived first thing the next day. I just want to thank you for the beautiful letters and the fast delivery I was very impressed, I will be using this site again. Once again thank you.

Mrs E. C. - London - Jan 2009

I just wanted to say thanks for getting the letters to me so quickly. They all arrived on time for a visit to new born baby just before Christmas and I wasn't expecting them to. I have been raving about you to everyone that says how much they love the letters.